FAQ
My Order
Do you charge sales tax?
Sales tax is automatically applied to purchases made within the state of California only and will appear on your order at checkout.
How long do custom orders take?
Custom designs and special orders typically take four to six weeks after approval of the design and deposit are made. Special order requests can be made via email.
Do you offer exchanges?
We accept exchanges within 10 days of the receipt of the original order. To exchange an item, send an email to info@kirstenmuensterjewelry.com with EXCHANGE in the subject line. We will get back to you with instructions and details about how to proceed.
Do you gift wrap items? What will it look like?
All jewelry arrives beautifully gift wrapped with floral-patterned paper in our custom etched boxes made of recycled materials . Handwritten gift message card is an option at checkout. See photo at bottom of this page.
Shipping
What are the shipping charges?
We offer COMPLIMENTARY SHIPPING via USPS Priority Mail which delivers within three business days or less. More remote locations may take an extra day.
Need it sooner? You can purchase Express Mail shipping for $35.00. The package will usually arrive by the next business day. More remote locations may take an extra day.
Alaska and Hawaii orders will ship 2nd day only, at a charge of $35.00.
All items are insured at their full retail value.
All deliveries are made to a physical business or home address only. I do not ship to P.O. Box addresses.
How long will it take to receive my order?
Once you place your order and payment is received, you will receive an order confirmation email.
Most items will be shipped within one week of purchase, however some designs are one of a kind and handmade to order. You will be notified if a piece requires more time for fabrication, usually shipping within two to three weeks. If there is a date you are targeting, please email me! I will make every attempt to accommodate your request. I encourage you to allow plenty of lead-time.
Once I ship your order, you will receive another confirmation email with tracking information.
Do you provide international shipping?
International shipping costs $50.00 - if you would like something shipped by a specific carrier or expedited, please contact me for a quote.
Jewelry
Can I commission you to make a special piece of jewelry?
Yes- I often work with clients to create distinctive, custom jewelry. Contact me with your thoughts and I will contact you directly.
How do I care for my jewelry?
To care for and clean your artisan handcrafted jewelry, use a soft cloth to gently wipe away dirt and oils before storing. To bring back a little extra shine, wipe the metal with a polishing cloth.
If your KMJ piece needs a deeper clean or repolish, contact Kirsten for a complimentary refresh. Avoid exposing the jewelry to water, harsh chemicals, or extreme temperature changes.
Always remove KMJ pieces featuring delicate materials such as natural stones, organic shells, or gems, before engaging in physical activities. Avoid impact against hard surfaces, which could chip, or scratch the stones. Store each piece separately in a soft pouch or sealed plastic bag to avoid scratches and slow the oxidation process.
How do I figure out my ring size?
1. Go to a local jewelry store and have your finger sized by a professional.
2. Contact me and I'll mail you an easy to use, adjustable, finger gauge ring sizer.
Complimentary Gift Wrap
All jewelry arrives beautifully gift-wrapped with floral-patterned paper in our custom-etched boxes made of recycled materials. A handwritten gift message card is an option at checkout.