FAQ

Can I commission you to make a special piece of jewelry?

Yes- I often work with clients to create distinctive, custom jewelry. Send me an email with your thoughts and I will contact you directly.

 

Do you charge sales tax?

Sales tax is automatically applied to purchases made within the state of California only and will appear on your order at checkout.

 

Do you gift wrap items? What will it look like?

Yes, each piece is packaged separately in a matte black gift box made of 100% recycled paper, and a forrest green ribbon.

 

How long will it take to receive my order?

Once you place your order and payment is received, you will receive an order confirmation email.

Most items will be shipped within one week of purchase, however some designs are one of a kind and handmade to order. They will require more time for fabrication, and usually ship within two to three weeks. If there is a date you are targeting, please email me! I will make every attempt to accommodate your request. I encourage you to allow plenty of lead-time.

Once I ship your order, you will receive another confirmation email with tracking information.

Special order information
Custom designs and special orders typically take four to six weeks after approval of the design and deposit are made. Special order requests can be made via email.

 

How do I figure out my ring size?

1. Go to a local jewelry store and have your finger sized by a professional.

2. Contact me and I'll mail you an easy to use, adjustable, finger gauge ring sizer.

 

What are the shipping charges?

We offer FREE SHIPPING via USPS Priority Mail which delivers within three business days or less. More remote locations may take an extra day.

Need it sooner? You can purchase Express Mail shipping for $20.00. The package will usually arrive by the next business day. More remote locations may take an extra day.

Alaska and Hawaii orders will ship 2nd day only, at a charge of $25.00.

All items are insured at their full retail value.

All deliveries are made to a physical business or home address only. I do not ship to P.O. Box addresses.

If you would like something shipped outside of the US, please contact me for a quote.

 

What if I have to return the merchandise for some reason?

If for any reason you are not happy with your purchase, I accept exchanges for unused, undamaged merchandise within 14 days of receipt for a store credit only. Store credits do not expire.

I stand behind the quality of my jewelry and am happy to provide repairs due to manufactured breakage or damage. Elective repairs, such as chain lengthening or ring resizing, or damage by the customer involve a charge. They are repaired at the owner’s expense plus the shipping charge.

Special order merchandise is final sale.

Shipping charges are non-refundable.

When shipping an item, please package securely. Be sure to include your return address, e-mail, phone number, and a detailed description of the repairs/adjustments to be made. Upon receipt, I will review your item and contact you with an estimate of cost and time needed to complete your repair. I will do my best to satisfy all customers.

All returns of merchandise purchased on this website require prior authorization. Please email me to obtain the return shipping address and return authorization number, which must be clearly marked on the outside of the package.